Requirements placed on Deutsche Bahn’s passenger transport division since market liberalisation in 2003 led to a major change in job profile for train drivers. In addition to skills and abilities required to ensure safe, punctual and economically efficient transport, train drivers have to deal with customer service tasks, such as providing information to passengers, over and above the previous remit of their job. A study on working conditions of train drivers analysed daily routines, satisfaction with the educational system and technical equipment. Volker Karbach reports on developments and experiences as well as successes, obstacles and further plans at DB Regional
