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Next Level Communication: A Critical Role of Risk Management, P Mkize & G Malete (Paper)

hong-kong

This paper explores the critical role of communication in managing risks, particularly when the key stakeholders are diverse and varied in terms of mandate and level of interest in the issue. It does this by employing the Plan-Do-Check-Act principles in order to drive stakeholder communication that influences buy-in, as well as tracks the implementation of agreed action plans in order to achieve the desired change, thereby reducing or eliminating the risks identified.

Year of Publications: 2017

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Delivering the Australian Rail Risk Model (ARRM), J Baker (Paper)

hong-kong

For many years RISSB has promoted the idea that Australia, like some other railways, should have a national rail safety risk model as a consistent, objective, quantitative and user-friendly tool to help rail companies understand their safety risk better. But without the authority to compel industry to undertake such a project, RISSB relied on a strategy of building support, i.e. selling the project on its merits. This has had much success; by late 2016 the ARRM project began in earnest. Not only is this a win for Australian rail •safety and risk managementê, itês a win for •innovation and collaborationê.

Year of Publications: 2017

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Advancing to a High Reliability Organization – the Experience of a Railway Operator, N Ng & B Cheung (Paper)

hong-kong

This paper describes how MTR has started embedding the High Reliability Organisation (HRO) characteristics in its organization and Safety Management System (SMS) to sustain its high level of safety and service performance. MTR has also leveraged on HRO to strengthen the safety culture of its workforce in Hong Kong railway operations with over 11,000 staff members. While the concept of HRO is generally applied in high-risk industries such as nuclear weapons, coal mining, petroleum and healthcare, the railway operations of a heavily utilized metro share similar traits and challenges.

Year of Publications: 2017

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Monitoring & Review: Lifting the quality of risk control, I Skinner (Paper)

hong-kong

Keeping Britainês growing railway amongst the safest in the world requires sustained focus to deliver excellence in risk management. Our enforcement activities find that risk controls are not always consistently or reliably achieved. Whilst easy to find evidence of failure to manage risk at a discrete location, it is less easy to demonstrate systematic failure in the management system underlying discrete failures; and take action to lift the quality of risk control across an organisation. This paper sets out to examine this factor, the role of monitoring & review, and outlines one methodology adopted by Britainês railway national safety authority

Year of Publications: 2017

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